01-23-2019 09:53 AM
01-23-2019 10:37 AM
Thanks for joining us at the Best Buy Community forums. I’m sorry about the delay in that repair. I know how important a computer is for school.
As a former Geek Squad Agent myself, I’m guessing that the issue is sourcing a new lid for that laptop. Sometimes casing parts are harder to come by than internal parts.
I’d like to take a look into this for you and see if I can get you an update on the progress. Please reach out to me through a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and service order number to start my research.