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Posts: 1
Registered: ‎01-23-2019

Laptop repair

My daughters laptop was brought in for repair. The problem was fixed and it was returned to us quickly. But, when inspecting her laptop we noticed the top was dented...assuming from the repair. I returned to the store to address the issue and they said they would send it out to have it fixed or replace the laptop. They promised it would be expedited since my daughter is away at college and would need her laptop. We dropped it off on January 8....the repair still isn't completed as of January 23.
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Registered: ‎12-23-2016

Re: Laptop repair

Hi Slabaugh6,


Thanks for joining us at the Best Buy Community forums. I’m sorry about the delay in that repair. I know how important a computer is for school.


As a former Geek Squad Agent myself, I’m guessing that the issue is sourcing a new lid for that laptop. Sometimes casing parts are harder to come by than internal parts.


I’d like to take a look into this for you and see if I can get you an update on the progress. Please reach out to me through a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and service order number to start my research.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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