08-22-2021 03:17 AM
08-22-2021 05:14 AM
A corrupt HDD would probably mean there are bad sectors on your drive, making it almost inoperable. I wonder what the SMART status of the hard drive reads. Not always the case but a fresh install of Windows can take care of this or a full format with a disk utility tool (boot from USB) you can use to format the drive. Windows XP used to have such tool for a full format but it went away with Vista and all other further Windows editions.
Is this something you are repairing under an manufacturers warranty or is this Geek Squad protection? Or are you paying out of pocket for the repairs? I'm not sure what kind of computer you have but if it's taking this long to get your repairs done, you may be able to purchase a budget computer in the mean time to get things done until the repairs are done.
08-22-2021 07:12 AM
08-22-2021 07:16 AM
08-22-2021 11:53 AM
Good afternoon, mcsadmir,
Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your laptop repair. I know if I were in your shoes I would want to have an idea of when this would be completed and this laptop available to be picked up.
Generally, you local store would be able to reach out to our service center to see if any updates are available. Have you been able to get in touch with them to make sure they are aware no updates have been provided? As nckhammond mentioned, it's possible that we are waiting to receive this lid in order to complete your repair.
Please let me know if you have been unable to get in touch with your local store, I'd be glad to see how I may be able to best assist you!
08-23-2021 08:06 PM
08-24-2021 10:39 AM
Hi there, mcsadmir,
Thank you for following up with me. If you need assistance locating your service order number I would be glad to take a look for this. It sounds like the Geek Squad may need your permission to move forward with a repair.
I will need a bit more information so I can begin searching for this. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.