Best Buy Repair Support

[jays4life]

I recently had my laptop serviced because it was having trouble re-booting. I brought it to the store, FULLY CHARGED. The re-booting issue was solved, but now my laptop will not hold a charge. I took it back to the store for an explenation. Long story short, they said it wasnt because of anything Best Buy did. They said there was no way they could have damaged the hardware because they didnt not open the inside of the laptop. Thing is, THEY DID. I asked them to clean my fans when I had the laptop serviced. 

[nckhammond]

Brand and model? 'will not hold a charge' meaning it won't charge at all or discharges really fast? They may have just blown out the fans with a compressor without opening it also.

[jays4life]

It’s an HP pavillion 17. I can only use laptop when plugged in. Once it’s unplugged, it holds charge for around 5 minutes  then shuts down: even though it’s supposedly “fully charged”. Battery diagnostic shows battery is fine. Didnt have this issue before being serviced. It’s possible fans could have been cleaned the way you stated, but I have reason to believe it was opened because there are tiny cracks around the perimeter, including the power connector, which no longer holds the cord securely.

[nckhammond]

A full model number would tell us the age. Batteries tend to last 5-7 years. If it's in that range it could be a bad battery.

On certain HP laptops the center pin on the charger is important. Its the 'smart' part of the charger. The the center pin is bent, broken, or missing it won't charge. If it's not an HP oem charger (like one from amazon) it may not charge.

If the center of the charging port on the laptop is damaged you may get similar symptoms

[AndrewB-BBY Social Media Specialist]

Hello, jays4life,

Welcome to our community forums and thank you for taking the time to let us know about your laptop repair. I can imagine how hard it would be to use your laptop with the battery running out so quickly. I'd be glad to help you look into options on how to get assistance moving forward.

Have you contacted your local Geek Squad to let them know about this new battery issue? If not, I would be glad to follow up with them on your behalf. When was this repair completed? Which store location did you visit? 

I will also need a few more details so I can reach out to this store. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.