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New Member
Posts: 8
Registered: ‎07-07-2019

Laptop being repaired for over a month

I dropped off my lenovo yoga at best buy over a month ago. The Geek Squad agent there told me it would take less than two weeks. I later called since I saw that the tracking updates were stuck on "we ordered parts" for a while.

I called over 15 times and not only do the custmer service reps cant tell me when I can expect my laptop back (they refuse to give me an estimate) they have no idea what the parts they keep ordering are.. ( they asked for 4 different parts)

Only today they managed to tell me they were waiting on "hinges"! This was not what I asked them to repair and it seemed to add another week or more to my repair! They charged me for parts I didn't want and additional time...not sure why they didn't order all the parts upfront insteas of a part every other week...

Any idea how I can deal with this or file a complaint?

Another issue is that I asked them to send back my laptop two weeks ago and they said they would send me a tracking number but they never did and I got a notification that the laptop is being repaired...they ignored my request and kept on repairing it ...
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Posts: 525
Topics: 31
Kudos: 149
Solutions: 25
Registered: ‎10-03-2017

Re: Laptop being repaired for over a month

Hi, DeeHoshi, 

 

Thanks for your post to us, and welcome to the Forums! 

 

I would be wanting to get some updates on my computer too if I had sent it off for repair and was learning this like you have. We always hope that computer repairs of any kind are quick and effective, and I extend my apologies that this hasn't been the case. 


We'd be happy to look deeper into your Service Order for you, but we will need some more information to get started. When you have a moment, please send us a Private Message with the following information:

 

  • full name
  • email address
  • phone number
  • Service Order number

 

To send me a private message, you can click the blue button in my signature below.

 

Thanks!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-06-2019

Re: Laptop being repaired for over a month

they still giving you the runaround? yeah me too. atleast you got a response from someone in BB. let me know how it goes

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New Member
Posts: 8
Registered: ‎07-07-2019

Re: Laptop being repaired for over a month

So I finally got ot back. They didn't repair it. They had a note that said I posted on social media to hault the repair. I'm guessing they mean this post...no where in the post did I say I wanted to stop the repairs. A month and a week were wasted for nothing without any type of compensation what so ever.
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New Member
Posts: 8
Registered: ‎07-07-2019

Re: Laptop being repaired for over a month

And the note at the tracking "laptop repaired" and it was ready for pick up. I'm extremely frustrated with Geeksquad and best buy. Will never purchase anything from here again.
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New Member
Posts: 8
Registered: ‎07-07-2019

Re: when I get my laptop back (if ever) i will not be returning to BB

They reutrnted mine unrepaired, a month wasted for nothing.
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Posts: 805
Topics: 65
Kudos: 169
Solutions: 36
Registered: ‎10-19-2017

Re: Laptop being repaired for over a month

Hey there, Deema,

 

While I appreciate you getting back to me on what happened, I apologize that they misunderstood the note on your repair. What we were trying to communicate was to stop working on the repair to your hinge, as you mentioned those were not parts you approved.

 

It was not our intention for all repairs to stop, merely that you not be charged or without your laptop longer due to unnecessary repairs. We are truly sorry that note backfired, and caused your laptop to be returned to you in the same condition as before.

 

Please let us know how you would like to proceed regarding your laptop.

 

Sincerely,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎07-07-2019

Re: Laptop being repaired for over a month

I'm not sure what my options are at this point. A customer service rep suggest I ask the store to loan me a laptop while it was being repaired but they told me at the store that they can't.
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Posts: 1,362
Topics: 17
Kudos: 99
Solutions: 82
Registered: ‎10-03-2017

Re: Laptop being repaired for over a month

Hello,

 

Please note that we have replied to your DM and will be continuing our conversation there.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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Valued Contributor
Posts: 1,505
Registered: ‎02-07-2011

Re: when I get my laptop back (if ever) i will not be returning to BB

Was it because you dont have accident protection or the could not get parts?