Best Buy Repair Support

[statal]

I bought a new HP in Nov 2020. Noticed in Mar 2021 that it was not maintaining a charge. It worked just battery died quickly. Took it to geek squad.
Geek squad never communicated with me. I would call customer support. I was told it was sent to Manufacturer. Next time, a part was ordered. I called the store and complained to geek squad manager. I just wanted to know when my computer would be fixed. Never any communication initiated by them.
After several weeks. I had enough. I went to the store. They told me they destroyed my laptop. I asked why, it worked but battery would not last. I asked what about what I had on the computer. I was told oh, your files are toast. My music, pictures, documents all gone. Why? Why was i not informed ahead of time.
Then I was told I would get a store credit but not to forget I needed to buy a new warranty for my new laptop.
I was devastated and furious. Your geeks may know computer (iffy) but definitely have no clue about customer service. Worst experience ever!

[Alyssa-BBY Social Media Specialist · Accepted solution]

Hey there, statal,

Thank you for taking the time to connect with our team here on the Forums. We strive to provide world-class service, and I'm disheartened to hear that we missed the mark this time around with your recent service. I can understand wanting to stay in the loop with updates on your laptop service as it was being completed. While updates can usually be viewed under the Check Repair Status tab online, I understand that you were experiencing issues with this and the outcome of this service.

As our team works out of the Corporate Campus, I would like the opportunity to learn more about what happened and to document your experience within our internal system. To do so, can you please send me a private message that includes your full name, phone number, email address, and your service order number? You can send a secure message by using the blue button below. I hope to hear from you soon!

Best Regards,

[statal]

This was not solved.
This was a long ordeal. My email is {removed per forum guidelines}. cell # is {removed per forum guidelines}

[statal]

My first ticket was canceled with no communication. I was trying to track it on line. The online would say to call the store. The store would always send it national.

[Alyssa-BBY Social Media Specialist]

Gotcha. I appreciate that clarification. I'd be glad to look further into this, but will need to collect additional details through a secure private message. I'll be sending you a private message in a moment to further assist, so I ask that you please keep an eye out for my message.

Best Regards,