04-01-2021 03:41 PM
Solved! Go to Solution.
04-01-2021 04:24 PM
Hey there, statal,
Thank you for taking the time to connect with our team here on the Forums. We strive to provide world-class service, and I'm disheartened to hear that we missed the mark this time around with your recent service. I can understand wanting to stay in the loop with updates on your laptop service as it was being completed. While updates can usually be viewed under the Check Repair Status tab online, I understand that you were experiencing issues with this and the outcome of this service.
As our team works out of the Corporate Campus, I would like the opportunity to learn more about what happened and to document your experience within our internal system. To do so, can you please send me a private message that includes your full name, phone number, email address, and your service order number? You can send a secure message by using the blue button below. I hope to hear from you soon!
Best Regards,
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04-01-2021
04:31 PM
- last edited on
04-01-2021
04:49 PM
by
Alyssa-BBY
This was not solved.
This was a long ordeal. My email is {removed per forum guidelines}. cell # is {removed per forum guidelines}
04-01-2021 04:34 PM
04-01-2021 05:03 PM
Gotcha. I appreciate that clarification. I'd be glad to look further into this, but will need to collect additional details through a secure private message. I'll be sending you a private message in a moment to further assist, so I ask that you please keep an eye out for my message.
Best Regards,
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