02-04-2019 09:25 PM
02-05-2019 03:08 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry that you haven’t heard back over the phone as you were expecting.
I’d be happy to take a look into this for you to see if I can clear up any confusion about the coverage you have on your computer. Please send me a private message, by using the link in my signature below this post.
Please include your name, email address, and phone number in that message. If you could please also include any case number, order number, or customer service PIN from a receipt that you may have, I’d appreciate it.
02-06-2019 01:56 AM
02-06-2019 08:28 AM
Hello again, Godwarrior199,
While I’m disappointed to hear that it looks like you didn’t purchase that Geek Squad Protection Plan, I’m happy to hear that you’ve found a repair provider that may be able to get the computer back up and running for you.
If you’d like, I can still check into your purchase if you send in that private message in that I requested earlier. I’d be happy to triple check that no protection plan exists for your computer, just to be extra sure.