Best Buy Repair Support

[JohnRiding]

Hello, 

I'm one of the many who are experiencing frustration dealing with my laptop being repaired through Geek Squad. I was given a time of repair, and it has since exceeded that by a large amount. Every time I go to speak with Geek Squad, I am given no information on when my computer will be delivered, or even if it's being worked on at all. Starting to lose faith in Geek Squad and am considering taking my business elsewhere in the future.

If you're reading this to consider using Geek Squad as a repair solution: if you have to ship your item out to their repair facility, please consider other companies.

Looking forward to speaking to a customer support specialist about this issue.

John {removed per forum guidelines}

[AndrewB-BBY Social Media Specialist]

Good afternoon, John,

Welcome to our community forums. I can certainly understand wanting to know the status of your laptop and when you'll receive it. I would be glad to check on this for you to see what additional details I can provide. 

I will need a bit more information so I can begin to review this for you. Can you please send me a private message that includes your:

Email address

Phone number

I'll keep an eye out for your response.