05-31-2019 01:33 PM
On Thursday, May 16th, I took my laptop to my local Best Buy to get it fixed. The place where I plug my charger in to my laptop was not working and I was not able to charge my laptop. I couldn't even keep it charged long enough to move everything off of my laptop on to a thumb drive. I was assured that it was still under warranty and that it would not cost me anything to get it fixed. I was told that they had to ship my laptop off to be fixed.
05-31-2019 01:44 PM
Thank you for your post to us here on the Support Forums!
Having a laptop that won't charge is never an ideal situation, and I know how frustrating that can be especially when you need it the most to be able to search for potential job openings. I apologize that you've faced these kinds of troubles when trying to get this repaired. We here on the Forums would be happy to take a look into your Service Order to verify that things are moving along as they should be to get this device shipped back to you.
So that we can begin, please send me a Private Message with your full name, email address, phone number, and Service Order number. You can send me that message by selecting the button in my signature next to my name.
02-20-2021 12:15 PM
This topic has been moved to its own thread under the board Best Buy Repair Support for further review.