07-15-2019 10:34 AM
The first mistake I made was going to Best Buy's Geek Squad for assistance. The second mistake I made was purchasing their Total Protection Plan. The third - and last mistake I will ever make again - was taking my business laptop to the Geek Squad for a simple screen repair. They have had the laptop for nearly a month and the Service Order status has disappeared. I can't get a service update using the order number or my telephone number attached to my account. It says there are no orders in the system. And yet they have my laptop supposedly in their Louisville, KY repair center. I can't get anyone - not even a store manager - on the phone to confirm the status, where the laptop is, or to even try to get it back. I cannot get in touch with anyone to get an update or a resolution. I use this laptop for my business and I am extremely frustrated. As soon as I get my laptop back - IF I EVEN GET IT BACK - I'll be cancelling my so-called "total protection plan" which is a total waste of money and will never use Geek Squad again.
07-15-2019 03:49 PM
Thanks for reaching out to our team here on the Best Buy Forums!
Having issues with a laptop is certainly never ideal, and then adding a lengthy repair time is definitely not fun either. You should be able to track your repair using the Repair Tracker, but it sounds like you haven’t been able to get an update there.
I would be more than happy to look into your repair and see what answers I can provide. To get started, please click the blue button in my signature to send me a private message. Please be sure to include your full name, email, phone number, which location you dropped the device off at, and service order number in the private message.
07-23-2019 07:21 AM
After reaching out to a local Geek Squad manager, my repair was finally completed and my laptop has been returned. I am happy to have this situation resolved but will not likely take my computers to Best Buy for hardware repairs in the future.
07-25-2019 11:35 AM
We are glad to hear that you were able to get your device back and everything is all settled. We hope you give us the chance to better serve you in the future. Please don’t hesitate to connect with our team again if any other questions or concerns arise!