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Posts: 1
Registered: ‎04-07-2021

LG WM3900 Leaking Water from Day 1 - Poor Customer Service

[ Edited ]

I purchased an LG washer, model WM3900 Order #
{removed per forum guidelines }from the Flushing NY store on 3/10.


Delivered 3/19. It was leaking on delivery, called Best Buy,


3/30 they sent Geek Squad.  Leaked again 5 minutes after Tech left. 


Called Geek squad again, scheduled repair for 4/7.  


5minutes before scheduled appointment I was told I have to speak to the Manufacturer? What?  What about my warranty? This device never worked.  I've invested over $1k for a hunk of metal that doesn't work?


I need someone to intervene here and make this right.

Posts: 281
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: LG WM3900 Leaking Water from Day 1 - Poor Customer Service

Hi there, playmakr88!


Thank you for joining our community here on the Best Buy Forums. As the person who does the laundry for my household, I can understand wanting to have your washer up and running ASAP. I am happy to look into this further! To start, please send a private message with your full name, phone number, and email address. You should be able to do this by clicking the blue button near my signature. 




Jenni|Social Media Specialist | Best Buy® Corporate
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