Best Buy Repair Support

[waiting101]

Last March/April we bought a LG refrigerator!! We also bought the protection plan! My LG compressor went out! Service came out and verified, took too long to get the parts and LG wanted to replace the entire refrigerator! This has been going on since April, LG not following through and BEST BUY WON’T HELP BECAUSE Lg didn’t give Me a reference NUMBER!! No frig since April of this year, not to mention all the food I’ve lost over the last year!!
I need help!!! LG products shouldn’t be sold with faulty compressors!

[hockeycanuckjc Community Veteran]

While you wait for an official response have you tried to contact LG direct on Social Media to see if someone can escalate this? I find that Twitter and Facebook support are more direct than calling over the phone. 

[waiting101]

No, not yet. It’s my next move though.
The multiple calls and emails have gone unanswered.
Thought about loading it up and sitting in front of Best Buy with a huge sign on it! Lol!.

[AllisonS-BBY Social Media Specialist]

Good morning.

I understand the importance of having a working refrigerator and I would be happy to look into this and see what options may be available.  In order to do so, please send me your full name, email address, and phone number via private message. You should be able to send me that message by using the blue button next to my signature.  I look forward to hearing from you.

Thanks,