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New Member
Posts: 2
Registered: ‎01-03-2019

LG Refrigerator

We purchased Model: LMXS27626S in december of 2016.  1.5 years later the freezer and refrigerator stopped cooling properly.  I started by calling LG who said they couldn't help me because they were too busy, so I called BestBuy because on the page that shows I purchased the refrigerator it says GeekSquad can help me even if I don't have a warranty.

 

Geek squad told me they will NOT help me without a warranty and that it's too late to purchase a warranty.  How can you have it all over the page that you can repair my appliance when you are not willing to do it?  I told the lady on the phone that the web page says "No protection plan?  No problem. Well still fix it." but she said there was no way.

 

Now I have a $2,000 Refrigerator that I can't use.  No one wants to fix it because it's too new, parts are not available.  Where do I go now?

New Member
Posts: 3
Registered: ‎06-08-2019

Re: LG Refrigerator

Our LG fridge broke after 20 months, we purchased the extended warranty when we bought.  Even with the warranty, Best Buy gave us the run around.  We have been without a refrigerator for over 2 weeks.  Best Buy should be held responsible for selling garbage LG fridges.  It's disgusting!

Posts: 5,306
Topics: 55
Kudos: 498
Solutions: 296
Registered: ‎12-23-2016

Re: LG Refrigerator

[ Edited ]

Hello, init06,

 

Welcome to the Best Buy Community forums. I’m sorry that your fridge stopped working. I know how hard that can make life. I’ve had a fridge go out on me in the past, and it is a giant pain.

 

As noted here, we’re only able to perform repairs on appliances for customers that have protection plans at this time. Where was it that you saw we could do so? I’d like to check that link out to see if we can get the page updated, because we don’t want a customer to get incorrect information from our web site.

 

Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-03-2019

Re: LG Refrigerator

https://www.bestbuy.com/profile/c/purchases/support/RETAIL/1774%20063%208586%20120116/8579981

It still says:
"No protection plan?  No problem. Well still fix it."
Thank you for finally doing something to fix the problem.
Posts: 5,306
Topics: 55
Kudos: 498
Solutions: 296
Registered: ‎12-23-2016

Re: LG Refrigerator

Hi, init06,


Thanks so much for that link. I'll escalate this right away to see if we can get that updated.

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!