Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎10-05-2022

LG Refrigerator unusable in less than 3 years. Geek squad contacted but no help.

My parents LG refrigerator was purchased on October 4, 2019 and GSP was purchased for 3 year. The refrigerator stopped cooling Sept 25, 2022, just short of 3 years. I requested assistance from Geek Squad for repairs and the warranty process, September 28, 2022. There was then lots of back and forth between the repair center and geek squad and as of now, Oct 5, 2022, there is still no appointment made to repair the fridge. This has been frustrating for me and my parents, where purchasing for this service has lead to inconvenience. My parents had opted to buy another fridge, but was stopped by me after knowing that we had the GSP. We need more timely response and services. I just hope best buy can step into my parents shoes to see how they would be without the use of a proper Refrigerator with no support and help.
Posts: 247
Topics: 7
Kudos: 47
Solutions: 15
Registered: ‎11-08-2021

Re: LG Refrigerator unusable in less than 3 years. Geek squad contacted but no help.

Hello, jpshum5,

 

Welcome to our forums! Having a full house to feed myself, I can understand how important having a working refrigerator is.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.
 

Regards
 

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎10-05-2022

Re: LG Refrigerator unusable in less than 3 years. Geek squad contacted but no help.

Pm sent. Anything helps.