06-08-2021 02:18 PM
06-08-2021 04:06 PM
Welcome to our community, michaelpasqo,
Thank you for reaching out to us. A fridge is a vital device in any home, I can understand your desire to have it repaired as soon as possible. Though it sounds like things haven’t gone to plan, I am glad that you invested in Geek Squad Protection (GSP) so that we can have options to assist with your fridge.
From what you describe, it sounds like there are limited qualified teams that can provide service in your area and you may well be scheduled for the first available appointment. While not ideal, I can share that if you’re having a cooling issue, you may qualify for a Food Spoilage claim under the terms of your GSP. If there has been a product failure that caused you to lose food, you should be able to access the Food spoilage claim form on our website for completion and submission via email here. If you follow that previous link, the form should be on the right side of the screen under the heading “Other helpful links.”
With this said, I’d love to take a look at your repair order. As I mentioned, it sounds like you are scheduled for the first available time for repair, but I’d like to double check and record your feedback here at the Corporate office where it can be available as we work to improve our services for our customers. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.