Best Buy Repair Support

[User2669457]

An LG fridge that I purchased from Best Buy no longer works and LG support (technican, etc) determined it should be exchanged at this point. I was given an RA number by LG support and told someone from Best Buy would contact me in 3-5 business days. It's been over 7 at this point and the online chat support has not been helpful. How do we get in contact with the RA department directly?

• I ordered an LG Fridge and Dishwasher from Best Buy
• The LG Fridge needed 3 compressor replacements within a year and LG determined it should not be fixed further and should be replaced / exchanged instead.
• LG support provided me with an RA number, I now realize RA stands for Return Authroization.
• LG said someone from Best Buy would contact me within 3-5 days but it's been over 7 business days now.
• I've tried Best Buy online chat but they are completely clueless and are not helpful given the RA number.
• Main Question: Given my RA number. what should my next steps be to get my LG fridge replaced/exchanged with Best Buy? 

Thanks!

[Quinton-BBY Retired: Social Media Specialist]

Hello, User2669457, 

Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community! 

Having issues with an appliance is never ideal, so I can see where you are coming from. Especially when it is something as essential as your fridge! In most cases, our teams should be reaching out to you within five business days of receiving the RA number from the manufacturer.

I see you have sent a private message, so I will be following up there as well shortly, 

Regards, 
 

[User2669457]

Thanks @Quinton-BBY that would be very helpful! I'm feeling a bit stuck here with lots of produce going bad by the day