Best Buy Repair Support

[denzilrohit]

Hi Team,

I wanted to get your notice, I called on July 28th saying my Water Filter is not working in my LG Fridge and they raised a request to schedule a appointment at earliest. Since I had taken extended warranty from Best Buy I think AIG.

Someone from dispatch team called me and said we are able to schedule an appointment on Aug 17th and I understand it very far away but if you have your technician come in and rectify the problem and also if the bill is under $300 you can go ahead with repairs but anything over $300 needs to be approved. I scheduled a tech to come to check our fridge and the estimate was over $300 so sent the invoice to {removed per forum guidelines} on 30th July since I have not heard and we are buying bottled water called geek squad today to check the status of invoice and how soon it can be approved.

I got JOE(in CAPS because he was so tough to talk) on phone and he said it is not a big repair why dont you drink water out of faucet and whenever the invoice team processes your bill you can get it done. How insenstive can Joe be I wonder, when asked him to give it your supervisor he said he cannot transfer or give an employee number to escalate.

I am very disappointed with Best Buy and  I don't think I would advice anyone to apply extended warranty via AIG because there are delays in scheduling appointments/delays in processing INVOICE approvals and top of it we have JOE's who talk drink water out of your faucet who dont even know if the customer is having Medicial Conditions

Thanks,
Rohit {removed per forum guidelines}

[Sarah-BBY Social Media Specialist]

Hello, Rohit,

Thank you for visiting our online community. This is a great place to come for support, as our team of moderators is happy to be a resource available for our customers. Being able to easily dispense filtered water from the refrigerator is certainly a convenient feature, and one many have come to rely on. I’m sorry to learn the water filter inside your LG refrigerator is not working properly. If I were in your position, I would want to have the issue resolved, as quickly as possible. Our support teams should be conducting themselves in a professional manner, so I do appreciate you making our team aware of your recent interaction. I would love to learn more about this, as well as offer any support I’m able.

When convenient, please send a Private Message. For verification purposes, I will need to confirm your full name, email address, and telephone number. To send a Private Message, simply click the darker blue icon, which is located across from my signature.

Kind regards,