02-04-2021 03:01 PM
02-04-2021 05:04 PM
Welcome back to the Forums! It's never optimal when tech goes awry, and I can understand wanting to explore what routes may be available to get your tablet serviced under your protection plan before it expires. Based on the issues that your tablet is experiencing, it would need to be serviced inside a store. You can schedule an appointment here for your device.
With that said, I understand you had concerns regarding the use of your protection plan. When you get the chance, can you please send me a private message that includes your full name, phone number, and email address so I can look further into your plan? You can send a secure message by using the Private Message button below in my signature.