07-16-2019 07:08 AM
07-16-2019 01:08 PM
We appreciate you taking the time to connect with our team here on the Best Buy Forums, though we wish it were under better circumstances.
Having issues with a laptop is certainly never ideal, and then adding a lengthy repair time is definitely not fun either. Typically, you should be able to track your repair using the Repair Tracker, but it sounds like this is a bit more complex of a case. That being said, I would be happy to look into this repair and see what answers I may be able to provide.
To get the process started, please send me a private message by clicking the blue box in my signature below. Please include your full name, email, phone number, service order number, and location you brought the device to for repair in the private message.
07-22-2019 05:00 PM
Thank you very much for the update to let us know you are now unable to check on your laptop with the original service number they provided you with. Alyssa-BBY has not received an update at the moment, but she will get back to you as soon as possible with any information she may have. I appreciate your time and patience.