Best Buy Repair Support

[jwash60]

I bought a pair of jbl tws125le earbuds last Christmas. Not the charging case doesnt work. The 3 lights in on the front of the case flash constantly when plugged into an outlet. Can anyone help with this issue or can bestbuy replace them for me?

[Deysha-BBY Social Media Specialist]

Hello, jwash60,

Welcome to the Best Buy Community Forums!

I appreciate you taking the time to write us regarding your JBL Tune 125TWS earbuds. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. However, I would be reaching out to someone as well if this happened to me. I am happy to look into this for you.

First, I am going to need some more details from you. Please, private message me with the full details of your situation, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.

Sincerely,