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Posts: 1
Registered: ‎07-19-2021

JBL earbuds not working

I bought a pair of jbl tws125le earbuds last Christmas. Not the charging case doesnt work. The 3 lights in on the front of the case flash constantly when plugged into an outlet. Can anyone help with this issue or can bestbuy replace them for me?
Posts: 3,470
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Registered: ‎10-19-2017

Re: JBL earbuds not working

[ Edited ]

Hello, jwash60,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us regarding your JBL Tune 125TWS earbuds. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. However, I would be reaching out to someone as well if this happened to me. I am happy to look into this for you.


First, I am going to need some more details from you. Please, private message me with the full details of your situation, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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