07-19-2021 05:16 PM
07-19-2021 05:50 PM - edited 07-19-2021 05:50 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to write us regarding your JBL Tune 125TWS earbuds. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. However, I would be reaching out to someone as well if this happened to me. I am happy to look into this for you.
First, I am going to need some more details from you. Please, private message me with the full details of your situation, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.