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Posts: 1
Registered: ‎12-01-2019

It's been 1.5 months since I sent my laptop in and no update...

So I sent my laptop in around the end of September, had it diagnosed and was told after 2 weeks I would need to pay some extra fees to replace the motherboard, which was fine.

 

It's been 1.5 months since I sent it back and more than 2 months since I sent it in for the first time. Tracking my repair is no help since according to your site you guys have been gathering info about my laptop for the past month and a half, calling you guys doesn't help because no one picks up the phone, and when I go in person, all I get is an "I don't know when it'll be done". At this point, can I just get a refund and my broken computer back?

 

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Registered: ‎02-08-2019

Re: It's been 1.5 months since I sent my laptop in and no update...

Hello, jennifer1324.
 

With how important laptops are, I would be concerned that I’ve been without mine for quite some time. We’d love to help in investigating what is occurring with your laptop. Would you provide us with your full name, phone, email address, and the service order that was assigned by the Geek Squad you released your laptop to?  Please provide that privately by clicking on the blue ‘Private Message’ button that is located in my signature below.

We look forward to assisting you!

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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