05-15-2019 10:53 AM
Over a week ago I took my laptop to my local best buy. The trackpad was experiencing issues. The Geek Squad associate noted issue and informed me that It needed to be sent away for diagnosis and repair. I was told to expect my laptop back within a week. Since then I have not recieved any updates about my laptop. The online tracking still only says that my laptop is "in transit" and when I click on the UPS tracking number it says it was delievered last thursday. Yesterday I contacted geek squad with my issue and they informed me they do not know where my laptop is or when I can expect an update. I find not knowing where my laptop is or not recieiving any kind of update about when I can expect to have my property returned to be completely unprofessional and inappropriate. I would like to know when I can recieve my property back or a refund for the total cost.
05-15-2019 11:21 AM
Hello, samjardimtaylor, and welcome to our online community!
Thank you for reaching out to us on our forum for support. I rely on my computer daily, and I can imagine the level of concern you feel not knowing where your device is and what's going on with it. This is not the kind of experience we want our customers to have with our Geek Squad, and I'd be happy to assist as best as I can.
Please send me a private message including your full name, email, phone number, and service order number so I can begin digging into this. You can find the blue option to message me to the right of my name, below.