04-08-2021 02:38 AM
Attempting to exercise warranty on defective 2080ti that I bought a year ago with 3 year geek squad warranty.
I need to replace it with an rtx 3080 and re-purchase the warranty. How do I go about doing this? I have been attempting to do this for months now.
04-08-2021 06:08 AM
04-08-2021 07:04 AM
Nckhammond is correct, due to the worldwide ship shortage that is affecting stock levels on graphics cards as a whole, you will likely be issued a store credit for your present unit. You can use that to purchase your RTX 3080 when it becomes available. Unfortunately, every time these are made available on BestBuy.com there is a frenzy from a lot of customers to buy them up. It will take diligence and resolve in order to snag one while the manufacturing shortage remains.
04-08-2021 01:42 PM
Good afternoon, lippmannk1,
Welcome to our forums, and thank you for connecting with us for assistance. I’m glad to hear you purchased a Geek Squad Protection plan (GSP) for your graphics card, as it’s a great way to extend and enhance the manufacturer’s warranty.
It looks like nckhammond and jdogg836 have offered up some great information here regarding how our GSPs are fulfilled, and I hope you’ve found their insights useful. As they’ve mentioned, if you’re having issues with the graphics card you’ve purchased, I recommend scheduling an appointment with the Geek Squad at your local Best Buy store (which you can do here), so they might take a closer look. If it’s determined your graphics card will need to be repaired or replaced, we’ll typically fulfill your graphics card’s GSP by offering a comparable product, or store credit. If you have any other questions regarding how your GSP is fulfilled, you’ll find more information here.
I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.