Best Buy Repair Support

[lippmannk1]

Attempting to exercise warranty on defective 2080ti that I bought a year ago with 3 year geek squad warranty.  

I need to replace it with an rtx 3080 and re-purchase the warranty.  How do I go about doing this?  I have been attempting to do this for months now.

[nckhammond]

You probably don't sence they are impossible to get. You make an appointment, they send it out for testing, then ether replace or give you store credit at Thier disgression.

[jdogg836]

Nckhammond is correct, due to the worldwide ship shortage that is affecting stock levels on graphics cards as a whole, you will likely be issued a store credit for your present unit.  You can use that to purchase your RTX 3080 when it becomes available.  Unfortunately, every time these are made available on BestBuy.com there is a frenzy from a lot of customers to buy them up.  It will take diligence and resolve in order to snag one while the manufacturing shortage remains.

[SeanM-BBY Social Media Specialist]

Good afternoon, lippmannk1,

Welcome to our forums, and thank you for connecting with us for assistance.  I’m glad to hear you purchased a Geek Squad Protection plan (GSP) for your graphics card, as it’s a great way to extend and enhance the manufacturer’s warranty. 

It looks like nckhammond and jdogg836 have offered up some great information here regarding how our GSPs are fulfilled, and I hope you’ve found their insights useful.  As they’ve mentioned, if you’re having issues with the graphics card you’ve purchased, I recommend scheduling an appointment with the Geek Squad at your local Best Buy store (which you can do here), so they might take a closer look.  If it’s determined your graphics card will need to be repaired or replaced, we’ll typically fulfill your graphics card’s GSP by offering a comparable product, or store credit.  If you have any other questions regarding how your GSP is fulfilled, you’ll find more information here.

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

Regards,