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New Member
Posts: 1
Registered: ‎04-08-2021

Issue returning defective graphics card for working model of equal value on warranty.

Attempting to exercise warranty on defective 2080ti that I bought a year ago with 3 year geek squad warranty.  

I need to replace it with an rtx 3080 and re-purchase the warranty.  How do I go about doing this?  I have been attempting to do this for months now.

Valued Contributor
Posts: 2,278
Registered: ‎02-07-2011

Re: Issue returning defective graphics card for working model of equal value on warranty.

You probably don't sence they are impossible to get. You make an appointment, they send it out for testing, then ether replace or give you store credit at Thier disgression.
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Best Buy Employee
Posts: 2,291
Registered: ‎01-09-2015

Re: Issue returning defective graphics card for working model of equal value on warranty.

Nckhammond is correct, due to the worldwide ship shortage that is affecting stock levels on graphics cards as a whole, you will likely be issued a store credit for your present unit.  You can use that to purchase your RTX 3080 when it becomes available.  Unfortunately, every time these are made available on BestBuy.com there is a frenzy from a lot of customers to buy them up.  It will take diligence and resolve in order to snag one while the manufacturing shortage remains.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,707
Topics: 50
Kudos: 526
Solutions: 285
Registered: ‎11-29-2016

Re: Issue returning defective graphics card for working model of equal value on warranty.

Good afternoon, lippmannk1,

 

Welcome to our forums, and thank you for connecting with us for assistance.  I’m glad to hear you purchased a Geek Squad Protection plan (GSP) for your graphics card, as it’s a great way to extend and enhance the manufacturer’s warranty. 

 

It looks like nckhammond and jdogg836 have offered up some great information here regarding how our GSPs are fulfilled, and I hope you’ve found their insights useful.  As they’ve mentioned, if you’re having issues with the graphics card you’ve purchased, I recommend scheduling an appointment with the Geek Squad at your local Best Buy store (which you can do here), so they might take a closer look.  If it’s determined your graphics card will need to be repaired or replaced, we’ll typically fulfill your graphics card’s GSP by offering a comparable product, or store credit.  If you have any other questions regarding how your GSP is fulfilled, you’ll find more information here.

 

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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