08-18-2020 06:47 PM
08-21-2020 06:32 PM
Thanks for sharing this with us. We strive to provide excellent service through all our lines of business, and this would include repairing products right the first time. I’m disappointed to hear that your laptop has needed to be sent out for repair again, as I can imagine that wasn’t the answer you were hoping for when speaking with the Geek Squad.
Going forward, it does sound like sending the unit out for repair at our service center was your best option for assistance within the bounds of your Geek Squad Protection (GSP). To see the current terms and conditions of your GSP, select your correct purchasing time frame from the drop-down menu on our website here. With that said, I hear where you’re coming from and will be more than happy to record your feedback to ensure it is available at a Corporate level as we continually work to improve our products and services for the future. To ensure I have all the details, please send me a private message with your full name, phone number, email address, and most recent repair order number (if available).