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New Member
Posts: 2
Registered: ‎08-18-2020

Is it really that much trouble for replacing a laptop?

As of July 14 2020 I took in a laptop for a simple screen replacement since min got damaged, as i recall when i purchased it, I was mentioned it came with warranty and thus purchased an extension. I got my laptop back on Aug 13 without knowing it was gonna take that long. I recieved it with a couple of dings on it. No biggie it happens. Until my data was corrupted and wouldn't pass startup screen. I took it back and was informed they would reinstall the programs. I was pretty ticked that I had to leave it again for a another week. Repairs were done on Aug 18 and when I returned home, No sound was playing one of my speakers. So exhausted and tired I return to best buy and just suggest if can simply exchange it so I don't have to go to the trouble of having to do another repair. I was denied and told they would have to send it to service center and expected return on September. Why is the exchange policy so uptight. I was extremely unsatisfied with the whole experience. Honestly I'm really drained from all this.
New Member
Posts: 2
Registered: ‎08-18-2020

Re: Is it really that much trouble for replacing a laptop?

I can feel your pain Smiley Sad
Posts: 2,473
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Registered: ‎10-19-2017

Re: Is it really that much trouble for replacing a laptop?

Hello, VanniFF,

 

Thanks for sharing this with us. We strive to provide excellent service through all our lines of business, and this would include repairing products right the first time. I’m disappointed to hear that your laptop has needed to be sent out for repair again, as I can imagine that wasn’t the answer you were hoping for when speaking with the Geek Squad.

 

Going forward, it does sound like sending the unit out for repair at our service center was your best option for assistance within the bounds of your Geek Squad Protection (GSP). To see the current terms and conditions of your GSP, select your correct purchasing time frame from the drop-down menu on our website here. With that said, I hear where you’re coming from and will be more than happy to record your feedback to ensure it is available at a Corporate level as we continually work to improve our products and services for the future. To ensure I have all the details, please send me a private message with your full name, phone number, email address, and most recent repair order number (if available).

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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