Best Buy Repair Support

[Jean3397]

Took my iPhone 12 to Best Buy my speaker quit working paid extra for AppleCare. When they hooked it up to diagnostics set a third-party worked on my phone. When I had phone for less than a year and nobody has worked on it so I need to take it to Apple. I bought it through Best Buy why would I buy the extra Apple care to have a third party work on it???

[Alex-BBY Social Media Specialist]

Hello, Jean3397,

Welcome to the Best Buy Forums!

We appreciate you taking the time to share this feedback regarding your AppleCare experience. With the AppleCare service we will attempt to diagnose and repair the same day as your appointment if the iPhone parts are all in stock and is not extensively damaged. In some cases we will need to send it over to our service center or Apple. I sincerely apologize about the misinformation about our AppleCare. I'd be more than happy to get your feedback submitted, if you can please send me a private message with your full name, phone number and email address. You can click on "Private Message" button next to my name. 

Thank you,