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New Member
Posts: 3
Registered: ‎07-18-2019
Accepted Solution

Iphone repair

[ Edited ]

On Sunday July 14, 2019 I went to bring my I phone *6s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. 2 Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at 73%. They told us to wait to see if they could fix it. We were there a total of 6 hours. We were told they were on line with apple support. They were going to get us a new phone within 24 to 48 hours. It has been over 3 days and am now being told they don’t know when the phone is arriving. Best Buy Keeps saying that there’s nothing they can do they cannot give us a loaner phone or anything else. At this point we are without a phone they will not refund any of our money and we need a resolution thank you. Mimma {removed per forum guidelines}

New Member
Posts: 3
Registered: ‎07-18-2019

Re: How to post a complaint

[ Edited ]

On Sunday July 14, 2019 I went to bring my I phone 6s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. 2 Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at 73%. They told us to wait to see if they could fix it. We were there a total of 6 hours. We were told they were on line with apple support. They were going to get us a new phone within 24 to 48 hours. It has been over 3 days and am now being told they don’t know when the phone is arriving. Best Buy Keeps saying that there’s nothing they can do they cannot give us a loaner phone or anything else. At this point we are without a phone they will not refund any of our money and we need a resolution thank you. Mimma {removed per forum guidelines}

New Member
Posts: 3
Registered: ‎07-18-2019

Re: iphone repair/ replacement

I'm going through something very similar and cannot get a response from the manager as to when I will have a phone! If I had known this before I would have never brought it to them. I'm spreading the word to everyone I know and my network. This is unacceptable!
Geek Squad Agent
Posts: 3,368
Registered: ‎03-20-2012

Re: Iphone repair

Being without a phone can definitely put a dent in the day, especially if you use the phone a lot.  Thanks for reaching out to us on the Best Buy forums.  An official moderator should be by in the next 3 to 5 business days to take a closer look into this for you, but I'm crossing my fingers you'll have your phone by then!  Your patience is all I can ask for until one gets a chance to swing by and help! 

Sorry I cannot be much more help to you!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 394
Topics: 19
Kudos: 59
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Registered: ‎10-19-2017

Re: Iphone repair

Hey, Mimma, 

 

Thanks for reaching out to us here as well. As we've already been speaking with you through Facebook, we'll continue our conversation there.

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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