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New Member
Posts: 3
Registered: ‎12-27-2018

Iphone 6plus battery not replaced at Best Buy in Waterford

Hi,

I took my iphone 6plus to the Waterford CT Best Buy last week.  I made an appointment ended up going back for it the next day.  I asked to get the $29 battery replacement.  The technician took my phone, did a "test" and said I was not eligible for the $29 battery.

How is this possible?  Everywhere I read, I can get my iphone 6plus battery replaced for $29.  HELP!!!!

I'm not sure I believe the techician.

New Member
Posts: 3
Registered: ‎12-27-2018

Re: Iphone 6plus battery not replaced at Best Buy in Waterford

Hi Best Buy... can you please respond?  Does Best Buy replace Apple Batteries for $29 for iphone 6plus?

 

Your original post said to not reply or post more... but you are not responding...kindly do.

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Recognized Member
Posts: 109
Registered: ‎09-03-2018

Re: Iphone 6plus battery not replaced at Best Buy in Waterford

With it being this time of year, it may take a few days to get an offical response.

Posts: 1,507
Topics: 26
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Registered: ‎08-08-2017

Re: Iphone 6plus battery not replaced at Best Buy in Waterford

Hello Carol,

 

Thanks for reaching out to us here on the forum.  I wear my phone out every day, so battery replacements are something I’ve dealt with as a user quite often over the last few years.  I apologize for the apparent delay in our reply, but I’ll be happy to shed some light on the situation here.

 

While almost all of our stores can process Geek Squad Protection claims for mobile phones, a handful of Best Buy locations have been selected as Apple Authorized Service Providers and offer same-day repairs for select models.  Those stores are listed on the page linked above, so if you visited a store that wasn’t on that list, it could explain why you didn’t qualify for the $29 battery replacement as advertised.  Furthermore, certain processes and repairs require us to perform diagnostics to determine if a product is eligible (or requires) service.  While I can’t go into specifics, if your device did not meet the requirements for a service we offer, that could be another reason why we were unable to accommodate your request.

 

With that said, I’d like to gather a bit more information about your case.  Please keep an eye out for a private message heading your way shortly, which you can view by selecting the orange envelope at the top of the page.

 

Thanks for posting,

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-27-2018

Re: Iphone 6plus battery not replaced at Best Buy in Waterford

Hi Sam,

Thanks for your note.  I went to the link you provided.  The Waterford, CT location that I visited is an authorized facility.  -- Store #549, Waterford CT, 913 Hartford Tpke.

It actually says it offers same day service... that was not what we were able to get... we had to come back next day, in fact.

Carol

 

 

Posts: 1,507
Topics: 26
Kudos: 244
Blog Posts: 15
Solutions: 60
Registered: ‎08-08-2017

Re: Iphone 6plus battery not replaced at Best Buy in Waterford

Hi Carol,

 

Thanks for double-checking that the location you visited does indeed offer same-day repairs for select Apple products.  I just got your private message with the information I requested, and I’ll follow up with you privately with more details in a few minutes.

 

Speak to you soon,

Sam|Social Media Specialist | Best Buy® Corporate
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