02-11-2019 01:21 PM
02-11-2019 05:32 PM
Welcome to the Best Buy Community forums. Thank you for taking the time to join us. I’m sorry that it is under such poor circumstances.
I’d like to take a look into that Geek Squad Protection plan fulfillment for you. I know how important a working phone is, so I’d like to review it to make sure that everything was processed and explained correctly.
If you could please reach out to me through a private message, by using the link in my signature, I’d appreciate it. I’ll need your name, email address, phone number, and the customer service Pin from any receipts that you may have. If you have a service order number, that would help as well.