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New Member
Posts: 2
Registered: ‎01-03-2021

Installing Ram

I have purchased a laptop with a 2 year warranty and was wondering about upgrading the ram. Due to the pandemic I would prefer to install it myself. Would installing another stick of ram void my two year warrenty?
Posts: 1,236
Topics: 54
Kudos: 254
Solutions: 140
Registered: ‎01-13-2015

Re: Installing Ram

I'm pretty sure that performing any installations or system maintenance on your own would void your manufacturer warranty.  It would definitely void any Geek Squad Protection plan you may have purchased.  Their terms and conditions specify this under section 6(d):

 

What’s Not Covered?

In addition to any other Coverage and Product-specific exclusions identified above, claims and Coverage under this Plan will be denied in the following situations:

  • Faulty installation, repair, or maintenance by anyone other than a Best Buy-authorized service provider; e. Damage to or failure of upgrades or add-on accessories that were purchased separately from the Covered Product (e.g., upgraded memory, non-factory installed ice makers, screen shields)

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎01-03-2021

Re: Installing Ram

This is interesting however since it says "faulty instalation, repair, or maintenance" wouldn't that indicate it voids the warrenty if the installation breaks it?
Recognized Member
Posts: 209
Registered: ‎07-16-2014

Re: Installing Ram

@Iabtt15 

 

Something as simple as installing RAM should not void the warranty. I've never worried about it to be honest, and update parts as needed. As long as there is no damage caused by the installation, it should have no affect on warranty.

Posts: 4,663
Topics: 50
Kudos: 502
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Registered: ‎11-29-2016

Re: Installing Ram

Good afternoon, labtt15,

 

Welcome to our forums, and thank you for posting your question!  It’s always important to make sure you’re checking what is and isn’t covered by your warranty on your devices before performing any installations or services on them, so I appreciate you posting to our Support Forums with your question.

 

As Sam15 has alluded to here, installing additional RAM or any other service performed by someone other than an authorized service provider may void your manufacturer’s warranty, or if you’re referring to a Geek Squad Protection plan (GSP), this would indeed void your GSP.  If you have a GSP for your laptop, you’ll be able to find the full terms here, and if you’d like to verify whether or not installing RAM would void the manufacturer’s warranty, I recommend heading to their site to review the full terms and conditions of the warranty on your laptop. 

 

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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