Best Buy Repair Support

[Jmonaco923]

My Insignia washing machine has not been completing its wash cycle. Every time it is done washing and is about to drain, I hear a clunk and it stops with the “spin” and “extra spin” lights blinking, water still not drained. The washer is level, the valves for the intake are open, and it is a light/normal load of laundry inside. I have tried taking everything out, un/re-plugging it in, and at different settings. Does anyone know how to fix this? I was thinking it might be clogged somehow (hair, etc.) but I don’t know where to look. “Drain & Spin” setting works afterwards to get rid of the water, though so it could be another issue.

[Andy-BBY Social Media Specialist]

Hello, Jmonaco923,

Welcome to our Community Forums!

A washing machine is an essential appliance and any issues during usage is a huge inconvenience. As such I can understand wanting some support with the incomplete washing cycle. I’d like to take a closer look at this with you and see what I can uncover. To do so, send over a Private Message with your:

*Full name

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Click the blue button next to my signature to send the message so your personal information remains private.

Regards,