04-01-2021 07:31 PM
04-02-2021 09:09 AM
Welcome to our community, Christen.
Having a product develop a fault like what you've described so soon after purchase can be quite upsetting--to which I can attest from my own experience. Having to chase after a solution is a whole other matter that only adds further to the already escalated feelings that have accumulated. I regret this has been your experience as you've sought a resolution for your TV situation.
On reviewing your circumstances, I note that you're working with my peer, Caleb, via Facebook. I encourage you to continue working with him toward a solution for your concerns.
Please know I am grateful you took the time to share your experience with us.