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Posts: 1
Registered: ‎01-18-2022

Insignia NS-RFD26SS9 Refrigerator

We purchased this French door Fridge&Freezer 12/19, and the fridge has stopped cooling. I believe we need a thermistor. But as others have posted the part has not been available. The Freezer works fine, the fridge just stopped cooling, the display temp shows 38, but the actual temp taken with thermometer is 60. We removed the shelves and the back cover, the gate valve inside the foam is closed, I can push it open but it will close again. We left the foam and gate off of the vent, so maybe it is a fan, but it appears to only have one fan in the rear of the freezer, we have not removed that cover plate yet. But we have not found any parts available for this product.

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Registered: ‎07-06-2009

Re: Insignia NS-RFD26SS9 Refrigerator

Hello, cbuswell,


Thanks for reaching out about your Insignia refrigerator. I had my refrigerator stop cooling a few years ago, so know it's not a welcome situation to be in. 


It sounds like you've done quite a bit of research to try to diagnose the issue and try to fix this. I can appreciate you wanting to locate the parts in hopes of fixing your fridge. I'd be happy to explore what options we may have for this. Can you please send me a private message with your full name, phone number, and email address?




Melissa|Senior Social Media Specialist | Best Buy® Corporate
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