Best Buy Repair Support

[abc123456]

Unfortunately, my experience at Best Buy has been the worst nightmare, beyond words.

I’ve purchased a Bose wireless headphones, and realized there was a battery issue, simple.

1. I called in for primary support who assured me I can get it fixed. No worries, they will make an exception at the store.
2. After making a whole trip to the store, talking to multiple team leads, I’m turned away, with a phone number to contact. They assure me the number will be able to help me.
3. I call. And false again. This case needs escalation – “you will absolutely hear back within 2-5 business days.”
4. 10 days later I call – “this is a busy season”, so why don’t you explain the whole situation to me, again, and I’ll file a complaint as well to expedite the process with corporate.
5. No response for over a week.
6. I call again. Primary support team, several transfers. Gave my 3 case reference numbers, and was put on hold for the supervisor.
7. Now, this supervisor lacks the very basics of customer service. I’m unbelievably informed that all the cases build from my #1-6 above, were not actually being done – that I was wasting my time – that there is nothing to be done. My frustration were met with lack of answers, chuckle (for the fact that nothing was done “now, was there a resolution now? No, nothing can be done”), and sheer rudeness.

Not only am I blown away by this sort of customer service, I am in shock of the lack of empathy, service in my latest calls. Mind you, each call lasted between 30-45 minutes, including me reiterating my situation to multiple people in repetition, not to mention my physical visit to the store, per the advice I got.

This started with what I thought was a simple technical issue. After talking to the individual in #7 above, I am not willing to back away from this without justice – I feel used, manipulated, and lied to every step of the way, where everyone told me the “were taking actions” and “assured” me that something will be done.

Please advise accordingly as soon as possible. Thank you.

[Vince-BBY Social Media Specialist]

Hi there, abc123456! 

Welcome to the Best Buy Support Forums! I understand you have some concerns regarding your headphones that aren't working properly, and I'd be happy to see what options may be available to assist at this time. 

In order to look into this for you, I will need to gather some information for verification purposes. If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your phone number
• Your email address
• Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.

Sincerely,