11-24-2019 10:37 PM
Unfortunately, my experience at Best Buy has been the worst nightmare, beyond words.
I’ve purchased a Bose wireless headphones, and realized there was a battery issue, simple.
Not only am I blown away by this sort of customer service, I am in shock of the lack of empathy, service in my latest calls. Mind you, each call lasted between 30-45 minutes, including me reiterating my situation to multiple people in repetition, not to mention my physical visit to the store, per the advice I got.
This started with what I thought was a simple technical issue. After talking to the individual in #7 above, I am not willing to back away from this without justice – I feel used, manipulated, and lied to every step of the way, where everyone told me the “were taking actions” and “assured” me that something will be done.
Please advise accordingly as soon as possible. Thank you.
11-25-2019 06:38 PM
Hi there, abc123456!
Welcome to the Best Buy Support Forums! I understand you have some concerns regarding your headphones that aren't working properly, and I'd be happy to see what options may be available to assist at this time.
In order to look into this for you, I will need to gather some information for verification purposes. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.