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Posts: 2
Registered: ‎10-23-2021

Incompetent Geek Squad members bricked my TV

A couple of days ago I had a working Sony television. The only issue I had is that apps would freeze, sometimes for a few minutes and sometimes they would only operate if I plugged out the power. The issue was small but it shouldn’t have any issues with a TV that is relatively new. I contacted geek squad to get it repaired. The day had finally arrived and I’m excited.
The two agents that came out to my house ended up GOOGLING how to open my TV. That was the first red flag. They then googled how to remove and install the main board that they believed was the issue. After following the instructions I could have very easily done myself. They told me that they couldn’t get the TV to boot. They then put the old board back into the TV and still couldn’t get it to boot. They then told me they can’t do anything for me and left me with a non-functional TV.

To recap they came over to do what exactly? Sit in my living room and Google how to repair my TV and do the exact opposite? I DO NOT want to deal with anymore agents coming to my house. We are all busy and I took off work to have them fix it. I want an exchange and I want it now.
Posts: 2
Registered: ‎10-23-2021

Re: Incompetent Geek Squad members bricked my TV

I’ve been a loyal Bestbuy customer for over a decade with over $5,000 spent with the company every year. I usually put geek squad protection on all of the items purchased but if this isn’t fixed immediately that’s definitely going to change. What’s the point of the predation if the complete opposite has been done.
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Incompetent Geek Squad members bricked my TV

Hello, Oortii,


Thank you for reaching out about your recent TV repair appointment experience. What you describe is certainly far from the knowledgeable and efficient service we expect from our agents, so I'm disappointed to hear that happened. I would be more than glad to look into this situation further to see what options may be available going forward.


To get started, I will need some additional information from you. Please send me a private message with your full name, phone number, email address, and repair order number (if available). If logged into the forum on a PC, you should see a blue "Private Message" option next to my signature below this post. 



Kayla|Social Media Specialist | Best Buy® Corporate
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