Add Product

Search Results:

New Member
Posts: 2
Registered: ‎03-06-2019

Ice Machine Hasn’t been working since December

I am Extremely unhappy with the service or lack thereof my husband and i Have received regarding our fridge. We have a Frigidaire Model FFHB2740PS4 and purchased the extended geek squad warranty. Since before Christmas our ice maker has been broken and mind you one of the reasons we got this specific fridge was for the ice maker. Well there has now been 5 service appointments made and it still does not work almost 3 months later. We are extremely frustrated and both work full time and have been highly inconvenienced with having to be here for the service appointments and making phone calls to have it fixed all to no avail. What is the point of buying an extended warranty if the issue will not be fixed? I am Considering filing a complaint against Best Buy and would appreciate a prompt response. I am Hoping posting an online complaint will prompt a better response than i have been getting by phone.
Posts: 1,501
Topics: 4
Kudos: 90
Solutions: 84
Registered: ‎10-19-2017

Re: Ice Machine Hasn’t been working since December

Hey, MLC8685,


Welcome to the forums and thanks for post! As an ice-lover and someone who has owned a few fridges with ice makers, I know how frustrating it can be when they don't function as intended. 


While the ice maker specifically is excluded from the no-lemon clause of the Geek Squad Protection Plan and doesn't have a limit on how many repairs can be made, I'd be happy to take a deeper look into your account and further assess the situation. Would you be able to send me a private message that includes the following?




-Phone Number


Provided this, I should be able to take a look. 





Luke|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-06-2019

Re: Ice Machine Hasn’t been working since December

Thank you i sent a message.
Posts: 18
Registered: ‎02-06-2019

Re: Ice Machine Hasn’t been working since December

They say the ice maker is an accessory. How can it be an accessory when it is made into the fridge. You have no choice to get the ice maker. An accessory is something that you have the option to buy or not buy. Did they give you that option? Can they take ice maker out and you get a door that has no ice maker so you can still use that part of your fridge