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New Member
Posts: 1
Registered: ‎06-30-2018

INSURANCE SCAM

I bought a $978.00 note 8 and bought the insurance!
NEVER WAS TOLD THAT THERE IS A "BEND OVER DEDUCTIBLE IMPACT FEE!!" I've bought many things from best buy and never had a problem! I KNOW I WOULD OF NEVER PURCHASED INSURANCE OUT I KNEW THAT! VERY UNHAPPY WITH ME FOR BELIEVING SOME DOPE CHILD ASKING NOT READING THE CONTRACT!
Best Buy Employee
Posts: 993
Registered: ‎01-09-2015

Re: INSURANCE SCAM

It is not designed to be a scam. It is designed so that it is designed to be affordable to everyone, and only requiring a service fee when you damage your phone. It is an industry standard for phone insurance to behave this way. In my experience, most seem happy with the idea with a lower initial cost and only paying more if they actually need service.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 3,012
Topics: 69
Kudos: 231
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: INSURANCE SCAM

Greetings UBERLARRY-

 

It’s awful to hear that your phone suffered impact damage recently, but I appreciate you letting us know about your experience with our Geek Squad Protection.  Realizing you’re unhappy with the coverage, I do not wish to belabor the point. 

 

However, I’m showing a case that was opened up on your behalf a few days ago, but the circumstances were much different.  Please feel welcome to write me a private message containing you full name, phone number, email address, and any case number you may have been provided.  Click the blue button in my signature line below to get started!

 

Once I’m able to confirm your information, I’d like to provide an update!  I’m truly looking forward to working with you soon, but please know the outcome may not change.  I would like to offer you a better shopping experience, but I’ll need to get to the bottom of this to better understand how I could assist!

 

Kindly,

JJ|Social Media Specialist | Best Buy® Corporate
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