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New Member
Posts: 2
Registered: ‎01-25-2019

I was needing help in San Angelo, Texas Store #1017

[ Edited ]



Normally, I am not a complainer, but this situation needs to be addressed.  I have chosen to purchase our business computers via Best Buy for the past several months using our business account.  Today, I needed one for me personally and went in on 12/25/2018 and purchased a Lenovo Ideapad 330.  After several hours of having problems with the touchpad, I took it back to the above mentioned store (#1017, San Angelo, Texas) to ask for help.  I was directed to the Geek squad which told me that basically the touchpad issue was my problem and not theirs.  


I have since fixed the issue as I am also an IT manager and found a solution.  I spoke with the store manager about the Geek employee's attitude and he seemed pretty non-concerned.  His name was Mr. {removed per forum guidelines} and to his favor he said he would speak with the employee.


My problem with this situation is with the way the Geek Squad employee responded to me as if she did not have neither the time nor desire to assist me.  I find this unacceptable.  Yes, it is true that my city has only one Best Buy and if I choose to do business with you then I have no other choice other than this location.  Perhaps the employees realize this and consequently the attitudes that they portray to customers.


Thanks for reading my rant.  I will give you ample time to respond before I take this up the chain of command.  I am fairly certain that a squeaky wheel will get some grease and I am riding this wagon as far up as I need to because like I said, the customer service was unacceptable.




Ricky {removed per forum guidelines}

Posts: 131
Topics: 4
Kudos: 31
Solutions: 10
Registered: ‎12-26-2018

Re: I was needing help in San Angelo, Texas Store #1017

Hello Ricky,

In your message did you mean you were at the store today Friday January  25th 2019 or on Christmas day last year. Seems the computer needs some work and give us an opportunity to make it right for you Smiley Happy.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎01-25-2019

Re: I was needing help in San Angelo, Texas Store #1017

Thanks for the reply.....


I was in the store today 1-25-2019.

Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: I was needing help in San Angelo, Texas Store #1017

Welcome to the Best Buy forums, EadesScience,


This definitely doesn't sound like the kind of experience that we strive to provide to our customers, and it disappoints me to the this experience wasn't a pleasant one. It sounds like you have already spoken with a store manager about this, but I would be happy to thoroughly document this experience here at our company's corporate office, and ensure that your concerns are addressed. I’ll just need some additional information to get started!


If you will please send me a private message that includes the following, I’ll get this all taken care of for you:


  • Your full name
  • Email address
  • Phone number
  • Customer Service PIN (4-Part Key) from your store receipt


To send me a private message, just click on the blue button in my signature below labeled “Private Message”.



Vince|Social Media Specialist | Best Buy® Corporate
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