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Posts: 1
Registered: ‎03-29-2021

I think I got a lemon, but BB won’t help?

I bought a washer and dryer at BB in 2017, the washer has broken at least 4 times, mostly for the same issue. Now that my geek squad warranty has expired, it has broken again and there is nothing they can do. I have spent SO MUCH MONEY at BB, bought so many appliances there and need to buy another dishwasher. I had to call a regular appliance repairman who told me it’s probably not worth fixing because it’s a lemon!!!
What? So my expensive 4 year old washing machine is basically garbage, why did BB keep putting a bandaid on it until the warranty ran out?
Posts: 1,404
Topics: 65
Kudos: 258
Solutions: 59
Registered: ‎11-23-2018

Re: I think I got a lemon, but BB won’t help?

Hello, Aceydoosey!

 

Thank you for joining our online community and posting for support. I know how important it is to have a working washer and dryer in any home, and I hate to hear that after a few years you've seen multiple issues with the washer. I can imagine how inconveniencing this would be, and I understand your concern now that you're faced with another needed repair. We appreciate you continuing to choose Best Buy for all your appliance needs, and I'd like to offer any support you may need with this situation.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

Happy to help, 

Allison|Social Media Specialist | Best Buy® Corporate
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