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New Member
Posts: 6
Registered: ‎05-04-2020

I power computer

we purchased a new i power gameing computer for our grand kid ..after 6hrs about two months it stop working..we called the geek squad..they said nope call i power well here is were it starts many call waiting on hold them even call me back under a nother name ??? We finally go a tec now to let people know iam a welder not a computer person the tech asked me to pull out boards i did know these board so we used email and my camera we pull boards and reinstalled it didn't work. So they want me to send the hole computer from ny to west coast at my cost to ship ..i told them i dont have that money so we settled on send what the two parts we pull and reinstall.. it took 10 days to get there this process i need bestbuy receipt filling out a RMA waiting for a RMA # so there comes the good part i didn't know i sent them the vido card and the Memory card i later found out the name of these boards. why because i only got back the vido card THEY STOLD MY MEMORY CARD i didn't know what a memory card is untill know a card that a lot of people want i asked for them to look for it they don't log it there shipments and they dont replace them I CAN ONLY HOPE BESTBUY LOOKS INTO HOW MANY OTHER PEOPLE HAVE BEEN TAKEN BY I POWER ..ME NEVER AGAIN
..my extra cost around 150.00 for a new computer
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: I power computer

You sent the wrong part to them? Is that what I am understanding from this?
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New Member
Posts: 6
Registered: ‎05-04-2020

Re: I power computer

No they took my memory card or didn't unpack it with the vido card and threw it out..both wrap in bubble wrap anyway i call your web site waited 5hr twice talk to someone in Mexico for hour then phone disconnect ed they were trying to find a place that would repair my computer around were i live BUT disconnected
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New Member
Posts: 6
Registered: ‎05-04-2020

Re: I power computer

So i still have a bad computer FOR TWO MOUTHS With no solution my grandkid has to use my computer to do his school work but i need it as we run a business
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Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: I power computer

I really don’t understand what you’re seeking. If it’s under manufacturer’s warranty, even if Geek Squad is performing the repair, the process followed would be outlined by iBuyPower. That would include whether or not they want to keep repairing or replace the unit. If it’s under Geek Squad Protection, then there may be other alternatives.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 6
Registered: ‎05-04-2020

Re: I power computer

Lets leave it at i buy power has not even come close to living up to there customers or warranty
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: I power computer

If you didn’t purchase a Geek Squad Plan, your best bet would be to continue to work with iBuyPower.
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Posts: 538
Topics: 21
Kudos: 110
Solutions: 25
Registered: ‎11-23-2018

Re: I power computer

Hello, Kwalworth, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure your post has been addressed.

 

I hate to hear about the issues you've encountered with your gaming computer, as I know how important it is to have everything in working order while everything is moved online. I wish you had an easier time getting support with this fix.

 

As mentioned in earlier comments to your initial post here, it sounds like your issue lies with the manufacturer, iBUYPOWER. If you do not have Geek Squad protection on this purchase, we are limited on the assistance we can provide.

 

Please send me a private message if you'd like to discuss anything further. You can find the blue option to message me to the right of my name, below.

 

All the best,
 

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎05-04-2020

Re: I power computer

I dont know why you used the word gameing computer this computer needs to be used for school work and that a understatement u r back up not happey when you guys take 5hr or more to get back to someone on phone no excuse bestbuy still selling curbside right
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: I power computer

Because it’s a game computer regardless of how you intend to use it the same way a sports car is a sports car regardless of how you drive it.