12-19-2020 12:53 PM
Just a little background information on my situation and everything I have been through dealing with GeekSquad since the summer.
Now here I am, once again needing to set up another appointment with the GeekSquad for them to hopefully finish fixing this issue that I have been dealing with since the summer.
I cannot stress how annoyed and frustrated I am with this service. I spent over $300 on a protection plan that has given me headache after headache and has essentially rendered the laptop, which I rely on for both work and school, utterly useless. I don't know what to do now.
12-19-2020 07:56 PM
Welp, might as well give an update as I continue to question my sanity after having to deal with this headache.
Brought the laptop in to Best Buy today and explained how I was given a product with no screws securing the bottom cover and showed that I was able to easily remove the cover to see the laptops inner componants.
Fortunately, the Best Buy agent was understanding and was able to send the computer out and said I should be receiving it back in about a week since this is considered a priority case since they are fixing an issue that they had caused.
What was interesting though was that at one point I thought I heard the manager mention something to the Geek Squad agent about the plan being cancelled buy was unsure exactly what he was talking about because they were far enough away that I could not hear the whole conversation. When the agent came back, he told me that the laptop is being sent out at no cost to me since my last repair was within 30 days ago, and as I mentioned before, this was Best Buys fault.
Now here we are, about 5 hours after my appointment today and I remembered hearing about my plan being cancelled so I decided to go online to see if I could view my plan and read over the Terms of Service.
Sure enough, when I go to view my plan it says "Cancelled on 12/09/20". Cool.
Well now I'm trying to figure out how and why my plan was cancelled without being given any notice so I decide to message Best Buy online support. After waiting 15 minutes for an agent and explaining my situation, he tells me I must go into a Best Buy store and speak to an agent to find out why it was cancelled because he doesn't have access to that information.
So looks like tomorrow I get to take another lovely hour out of my day to go and spend some more time in Best Buy to most likely become even further confused and/or enraged.
I double checked all of the paperwork which I was given for all of my repairs, as well as checked my email for any notice about my plan being cancelled and it has not been stated anywhere that my plan is no longer in effect. I purchased a 3 year protection plan in May of 2019, so I have about half of the time left on my plan before it should be over. Don't you think it would be nice to be informed that my product is no longer covered under a protection plan I paid for because it was cancelled early? Especially when I've been having recurring problems with the laptop that Geek Squad cannot seem to fully fix.
12-20-2020 07:37 PM
12-20-2020 10:12 PM