12-21-2018 11:01 AM
Welcome to our community.
If you have Geek Squad Protection for your phone, you should be able to get service without issue, but you would need to present the covered phone at the time of service.
To give a more detailed answer, I would have to review your coverage. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.