02-24-2019 11:59 AM
Good morning, BeccaClarkStocker,
I want to thank you for the conversation you were having with both of the moderators who were helping you out. While they're away from their desk for the day, and also assisting other customer, I was wanting to hop in to point you in the right direction. I appreciate the opportunity, thank you!
Because both our 90 day warranty for a refurbished laptop, and our 15 day Return and Exchange Promise has passed, we'd be out of options to assist you further. However, one of our specialists had another option available, which was to collect the serial number of the laptop so that we could check to see if there are any available options from the manufacturing company. This tool, https://checkcoverage.apple.com/, used to say when the warranty expired and you could go back to how old the computer truly was, but this option no longer exists on their site.
I would encourage you to work with Apple's support teams, with your serial number readily available, to see if they're able to assist you with any options. Knowing this wasn't the response you were hoping for, I'd like to invite you to write back to us on the Best Buy forums if we can ever assist with anything else!
02-24-2019 12:27 PM
The 90 day warranty has expired because I have been trying to get them to take it back since November! I don’t WANT to repair it, it can’t even be updated. I wanted to return it for a refund 30 days after I bought it. So please stop side stepping the original issue, which is that you sold me an obsolete computer for WAY more than market value, and you wouldn’t bend on your 15 day return policy when I contacted you 15 days past. Please stop with your worthless solutions acting like you guys are helpful. Take back this stupid MacBook that I am now saddled with because I can’t sell it. But why on earth would you do that? You already know it’s not worth $700, so then you would have to go find another sucker like me to resell it to. You guys should stand by your products. Don’t offer me a warranty to fix the broken, obsolete product you sold me. You have no integrity!
02-24-2019 12:52 PM
I just spoke to Apple and they said they have no idea why you would have sold me this computer, but that unfortunately they have no control over what Best Buy does. This is so wrong, I feel so stupid for not researching this purchase and now I am stuck with it. And by the way I entered the serial number in the useless link you sent me out of curiosity, and there is no information on this MacBook. And don’t give me any further instructions on how to repair it, if you want to help me and you believe in your product, TAKE IT BACK!
02-24-2019 01:00 PM
The options that are available would be repair ones, but I'm knowing you're not wishing for this. I would encourage working with the manufacturing company to see if there are any options available to your liking, although I cannot promise a different result will take place.
I truly apologize for being unable to assist you outside our repair warranty and return periods.