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New Member
Posts: 3
Registered: ‎10-11-2022

I can't believe this.... But a copy was sent to HP as well

I bought at the end of July. a 21.5 all in one HP. I got it at Best Buy.  Due to personal reasons, i didn't start using it right away. Today., I am getting ready to work from home.  I get NOTHING, no light, no screen, nothing, i used 3 different outlets, the result was the same.  So I called BB, well, I am under 90 days from purchase and all the suggest is to have the Geek squad look at it for $150.  of course, that is an estimate...I am sorry, for something that has been used MAYBE 60 hrs... This is not acceptable in my book.  And I am addressing HPalso  because that is not a good backup for your product, and the store is making $$ out of the everyday client.  Not they offer a NC check (that i dont care for) for the item and afterwards send an estimate; they want to club you with the "plans the store has".  My next thing, if something like a computer is going to be completely nonfunctional under 90 days, i  i don't want you to refurbish what i got, expect a new one.  The experience has been absolutely insane.

Posts: 176
Topics: 11
Kudos: 30
Solutions: 10
Registered: ‎11-08-2021

Re: I can't believe this.... But a copy was sent to HP as well

[ Edited ]

Hello, hellohello.

 

Welcome to the Community Forums! We are happy to have you join us. However, I do wish the circumstances were better. As someone who relies on having a working computer for both personal and work purposes, I understand how having your laptop not power on is not a welcome situation, especially after having it for only a few months. I would be happy to take a closer look at this situation.

 

To get started, please use the blue button next to my signature to send me a Private Message. Please include your name, phone number, and email.

 

Regards,

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,420
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Registered: ‎11-10-2008

Re: I can't believe this.... But a copy was sent to HP as well

I am sorry to hear you had issues. Unfortunately Best Buy's return and exchange policy does not account for customers not using their purchases right away. For many customers the standard return period is 15 days and if you are a Total Tech member you get 60 days to return the product. 

 

Beyond the 60 days if you were indeed Total Tech, you would qualify to use your benefits to see what's wrong with your computer. Here are the details: https://www.bestbuy.com/site/totaltech/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232...

 

Fees for protection vary based on the cost of your purchase. 

 

If you are not a Total Tech member, then unfortunately you are under the manufacturers limited warranty. That information was included inside your new purchase. 

 

Should the warranty expire, you would have to pay a fee to have it diagnosed and pay for parts for the repair plus labor.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Trusted Contributor
Posts: 2,764
Registered: ‎02-07-2011

Re: I can't believe this.... But a copy was sent to HP as well

Should have a 1yr warranty thru hp, probably have to mail it in. Contact HP and they should.be able to.help you with the warranty
New Member
Posts: 3
Registered: ‎10-11-2022

Re: I can't believe this.... But a copy was sent to HP as well

Thank you, will try that!  i hope someone stands by the rpoduct they sell.

New Member
Posts: 3
Registered: ‎10-11-2022

Re: I can't believe this.... But a copy was sent to HP as well

Hello, April.

I got 2 replies, but non from you.  they were from 2 board users not emplyed by BB.  I am asking, if you have anything for me,  I  would like to have the isssue looked into, and have some sort of follow up answer.  

 

thanks.

Posts: 176
Topics: 11
Kudos: 30
Solutions: 10
Registered: ‎11-08-2021

Re: I can't believe this.... But a copy was sent to HP as well

Hello, Hellohello.

 

Please be sure to check your Private Messages, as I sent you some information on Thursday afternoon. If you are not seeing my reply, please feel free to let me know and I will send the information again.

 

Regards,

^April

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!