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New Member
Posts: 3
Registered: ‎02-16-2021

I NEED STORE CREDIT FOR THIS IMMEDIATELY

[ Edited ]

Hello,

This is a long and painful repair process and all the information can be observed below. This is my last outlet before I blast social media, review sites (google, yelp, reddit, and Best Buy site) and contact local press. I purchased a laptop on;

July 19, 2020

Order #{removed per forum guidelines}

Exactly one day after transferring content from my old laptop it powers off and won’t turn back on…

I got a diagnostic report from geek squad, there report details that the MOTHERBOARD is fried and they exchanged the laptop because it was the day after purchasing. Now I capitalized MOTHERBOARD because its important later on.

July 21, 2020

  • Receipt information for the diagnostic;

Val:removed per forum guidelines}

  • Receipt information for the exchange;

Val:removed per forum guidelines}

Thus, so far, I have spent $1600 on a laptop and an additional $100 for the diagnostic for a BRAND-NEW laptop.

We are just getting started… 3 months later I have the same issue as when it was brought in for the diagnostic. The MOTHERBOARD fried, this is the second time it has fried and has now been sent out to the Geek Squad repair center.

November 24th, 2020

Repair Service Number; removed per forum guidelines}                           

Order finished and laptop sent back on December 7th, 2020

At this point I am a little frustrated but happy to have the computer back in a timely manner… The same exact day the computer turns off and never turns back on… Are you kidding me now I am livid. I go to the Geek Squad and calmly ask for them to send it out and expedite it. The same issue was occurring btw the MOTHERBOARD, am I mistaken or is that the 3rd time?

December 8th, 2020

Repair Service Number; removed per forum guidelines}

This is where I get very annoyed… this service request took 2 months to complete with it sitting on “We’ve requested a part for your repair. Good news – its in stock.”

Ok… its in stock then repair the computer people. It said that on

December 12, 2020

It was the week of January 2nd where I called every single morning to get the order expedited. Woke up at 8am, got my morning coffee and was on hold with Best Buy by 8:30am. It’s a good thing hold times aren’t that long in the morning and always finished expediting my case by 9am. You can review the recorded call logs to see.

In addition, when getting off the phone I was always told someone will be in contact with me within 48 hours and to no surprise I was never contacted I MEAN NEVER…

January, 15th 2020 and it has finally been shipped out but wait… I moved because it has been so long so I needed the store to ship it to my local store.

January 20th, 2020 it arrives at my local store finally. After all that time and persistence, it finally finished but…. Wait

There are no screws… I mean 0 screws. No SSD screws, no battery screws, no case screws… Is this a sick joke. Am I that much of an inconvenience to these people they thought this would be funny…?

At this point Geek Squad and Best Buy are an inconvenience to me…

January 20th 2020

Service Request Number; removed per forum guidelines}

It ships out again to get new screws… I finally officially get the laptop back on

February 2nd, 2020

Eureka it is done… but now there is another issue, surely, I do not live in a cave and went without a personal computer for this long. I purchased a new computer at this point because Best Buy doesn’t have a loaner program.

Thus, I requested store credit. Not a refund STORE CREDIT. They said no that doesn’t follow our junk out policy. It needs to encounter the same problem 3 times. It did encounter the problem 3 times; the diagnostic included. In addition, with such a big corporation to have a customer at this kind of inconvenience, a little thing such as store credit should not be hard to get… Yet it is a continuous uphill battle.

Reference Number; removed per forum guidelines}

The above number refers to all the people the Best Buy Geek Squad lead has spoken too. He said the store credit will be fine but needs to pass it by the back office team… whatever that means.

Case Number; removed per forum guidelines}

I spoke to a, Brian Best Buy ID: removed per forum guidelines}

Brian at Geek Squad mentioned this happens to people all the time and himself and informed me to never purchase Best Buy items. Not making this up you can listen to the recorded line. Thank you!

New Member
Posts: 3
Registered: ‎02-16-2021

Re: I NEED STORE CREDIT FOR THIS IMMEDIATELY

[ Edited ]

CORRECTED DATES

 

Hello,

This is a long and painful repair process and all the information can be observed below. This is my last outlet before I blast social media, review sites (google, yelp, reddit, and Best Buy site) and contact local press. I purchased a laptop on;

July 19, 2020

Order #removed per forum guidelines}

Exactly one day after transferring content from my old laptop it powers off and won’t turn back on…

I got a diagnostic report from geek squad, there report details that the MOTHERBOARD is fried and they exchanged the laptop because it was the day after purchasing. Now I capitalized MOTHERBOARD because its important later on.

July 21, 2020

  • Receipt information for the diagnostic;

Val:removed per forum guidelines}

  • Receipt information for the exchange;

Val:removed per forum guidelines}

Thus, so far, I have spent $1600 on a laptop and an additional $100 for the diagnostic for a BRAND-NEW laptop.

We are just getting started… 3 months later I have the same issue as when it was brought in for the diagnostic. The MOTHERBOARD fried, this is the second time it has fried and has now been sent out to the Geek Squad repair center.

November 24th, 2020

Repair Service Number;removed per forum guidelines}                          

Order finished and laptop sent back on December 7th, 2020

At this point I am a little frustrated but happy to have the computer back in a timely manner… The same exact day the computer turns off and never turns back on… Are you kidding me now I am livid. I go to the Geek Squad and calmly ask for them to send it out and expedite it. The same issue was occurring btw the MOTHERBOARD, am I mistaken or is that the 3rd time?

December 8th, 2020

Repair Service Number; removed per forum guidelines}

This is where I get very annoyed… this service request took 2 months to complete with it sitting on “We’ve requested a part for your repair. Good news – its in stock.”

Ok… its in stock then repair the computer people. It said that on

December 12, 2020

It was the week of January 2nd where I called every single morning to get the order expedited. Woke up at 8am, got my morning coffee and was on hold with Best Buy by 8:30am. It’s a good thing hold times aren’t that long in the morning and always finished expediting my case by 9am. You can review the recorded call logs to see.

In addition, when getting off the phone I was always told someone will be in contact with me within 48 hours and to no surprise I was never contacted I MEAN NEVER…

January, 15th 2021 and it has finally been shipped out but wait… I moved because it has been so long so I needed the store to ship it to my local store.

January 20th, 2021 it arrives at my local store finally. After all that time and persistence, it finally finished but…. Wait

There are no screws… I mean 0 screws. No SSD screws, no battery screws, no case screws… Is this a sick joke. Am I that much of an inconvenience to these people they thought this would be funny…?

At this point Geek Squad and Best Buy are an inconvenience to me…

January 20th 2021

Service Request Number; removed per forum guidelines}

It ships out again to get new screws… I finally officially get the laptop back on

February 2nd, 2021

Eureka it is done… but now there is another issue, surely, I do not live in a cave and went without a personal computer for this long. I purchased a new computer at this point because Best Buy doesn’t have a loaner program.

Thus, I requested store credit. Not a refund STORE CREDIT. They said no that doesn’t follow our junk out policy. It needs to encounter the same problem 3 times. It did encounter the problem 3 times; the diagnostic included. In addition, with such a big corporation to have a customer at this kind of inconvenience, a little thing such as store credit should not be hard to get… Yet it is a continuous uphill battle.

Reference Number; removed per forum guidelines}

The above number refers to all the people the Best Buy Geek Squad lead has spoken too. He said the store credit will be fine but needs to pass it by the back office team… whatever that means.

Case Number; removed per forum guidelines}

I spoke to a, Brian Best Buy ID: removed per forum guidelines}

Brian at Geek Squad mentioned this happens to people all the time and himself and informed me to never purchase Best Buy items. Not making this up you can listen to the recorded line. Thank you!

Posts: 6,113
Topics: 212
Kudos: 405
Solutions: 307
Registered: ‎08-21-2017

Re: I NEED STORE CREDIT FOR THIS IMMEDIATELY

Good afternoon, buyfactor35,

 

Welcome to our community forums. I appreciate you taking the time to reach out to us and let us know about your experience with this repair. As someone who relies on a computer every day, I know how big of an impact it would be to spend so much time waiting for this to be returned.

 

Generally, the Geek Squad will attempt to repair your devices. If they are unable to repair this issue, they can assist you in looking at replacement options. You can learn more here.

 

I would be glad to review your repair history to help you explore what options we may have to assist you at this time. I will need to gather some more information in order to do so. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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