Best Buy Repair Support

[Om4ti]

I have a Microsoft surface pro 5 whose extended warranty was supposed to be transferred to my name.

How can I look at up to determine if that actually occurred?

[Mariah-BBY Retired: Social Media Specialist]

Hello, Om4ti,

Getting a support plan transferred into your name can take our support teams a few business days to get it all squared away. I understand that you want to ensure it was correctly done. Thank you for joining our community to seek our advice, I’d be happy to help point you in the correct direction.

If you had purchased a Geek Squad Protection Plan or had it transferred into your name, it should be noted within your BestBuy.com purchasing profile. You’re welcome to log into your account here, once you’re logged in please choose Support>GeekSquadPlans&Services. Please let us know, if you’re not seeing your plan or purchase and you’d like us to double check on our end. We’d be happy to help double check if the plan is correctly associated with your details!

Respectfully,

[Om4ti]

I have a Microsoft surface pro 5 that was purchased with a extended warranty through March of 2021

It has recently transferred ownership but the previous owner claims to have transferred the warranty into my name.

Where can I look this up to verify the information?

[Allison-BBY Social Media Specialist]

Hello again, Om4ti!

If a Geek Squad Protection Plan has been transferred into your name, you can view this in your account after logging in. Just click on your name, and then under the header "Protection Plans," click on "See all your plans & subscriptions."

Hope this helps,

[Om4ti]

But I do not already have a Geek Squad account

So could have been transferred to my name without my having an existing account?

Or is there another way to look it up perhaps by serial number of the product

[Ken-BBY Retired: Social Media Specialist]

Hello Om4ti,

If you do not have a online account with Best Buy, please create one using the information you provided for the transfer of your Geek Squad Plan. 

Once you log onto your new account, you should be able to see the plan information. If you do not, please let us know as we would be happy to continue to look into this for you.

Regards,

[Om4ti]

I have set up My Best Buy account and when I did the Microsoft surface pro did appear under my brother X

However I do not know how to verify if the extended warranty is still associated with it

The extended warranty that was purchased ran through March of 2021 if I remember correctly

Thanks for your help so far

[Om4ti]

OK I'm using a speech to text program to type this and naturally I forgot to proofread it before submitting

The above phrase "brother X" should say products

[Ken-BBY Retired: Social Media Specialist]

Om4ti,

I am happy to take the time to look deeper into this. Could you please send us a private message with your full name, e-mail, and phone number?

Thank you,

[Ken-BBY Retired: Social Media Specialist]

Hello, Om4ti,

Thank you for taking the time to send us message. Please keep an eye on your inbox for my reply.

Regards,