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Registered: ‎07-10-2018

How do I file a complaint with corporate regarding warranty?

I recently had issues with best buy geek squad not honoring a warranty on my computer.  I need to file a complaint with best buy corporate, but I don't see any email address to do so.  How do I email corporate about the problem?



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Registered: ‎11-10-2008

Re: How do I file a complaint with corporate regarding warranty?

Hello Ben Archer


Although I don't work for Best Buy I am knowledgable on their policies. These forums are handled by Best Buy Corporate so when a Best Buy Social Media rep sees your post, they will be happy to help you address any issues you may have with the Geek Squad and other issues you may have a discrepency on. 


This week, there is limited hours for the staff to view these boards but they are working as hard as they can during these limited hours to address customer concerns.


While I understand you are not happy, your patience is appreciated in the matter while they get to your post. 



***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎12-23-2016

Re: How do I file a complaint with corporate regarding warranty?

Hi BenArcher,


Welcome to the Best Buy Community forums. Thanks for your patience in awaiting a response. We’ve been a bit behind and it’s taking longer than we’d like to get back to everyone.


Rather than an email, it would be great if you could please send your concerns over to me through a private message by using the link in my signature below this post. Please include a description of the issue, along with your name, email address, phone number, and the Geek Squad protection Plan number if you have it.


I look forward to that message so I can look into this.



Kyle R|Social Media Specialist | Best Buy® Corporate
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