02-18-2022 02:44 PM
I have been without a replacement fridge/freezer going on four months now. Without writing a short story, I need to talk to at least a supervisor. After working with a CS rep for almost an hour today (for a second unit that has failed), my hold for a supervisor ended in a dialtone. I am tired, and upset. I have been the good, patient customer.
Page 13 of the FY21 Annual Report states "...we have greater exposure and responsibility to consumers for warranty replacements and repairs..." I am calling out Best Buy to live up to their responsibility. I am not asking to talk with Allison Peterson or Corie Barry, but would like someone with authority to resolve my failed units.
02-18-2022 03:53 PM
Good afternoon, dhethmon,
Thank you for taking the time to reach out to us on the Best Buy Community Forum. There is never an ideal time for an appliance to have problems and I know from personal experience how difficult it can be when a fridge isn’t working as it should. My team is based out of the Best Buy corporate offices so you have reached the right place for us to look into this situation in greater detail and see what may be possible going forward.
To get started, please send a private message with your full name, phone number, and email address. If you can also include any existing repair order numbers (if available), that would also be helpful. If you’re logged into the forum from a PC, you should see a blue “Private Message” button next to my signature below this post. I look forward to hearing from you.