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Posts: 1
Registered: ‎11-13-2022

How can I get support for ASUS under manufacturer warranty?

I have an ASUS monitor which is not working, it is under warranty until 2024 by ASUS. ASUS directs me to Best Buy for warranty work as I bought the monitor from Best Buy. I've seen other posts here asking this same question and BBY reps directed them to make a geek squad appointment and it would be handled under manufacturer warranty. I did this but was turned away at my local Best Buy. They tried to find a way to send in the monitor but the systems would not accept it.

 

What can I do to get this monitor fixed? It is under warranty and both companies point fingers at each other.

Posts: 176
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Registered: ‎11-08-2021

Re: How can I get support for ASUS under manufacturer warranty?

Hello, cb29283847.

 

Welcome to the Community Forums! We are happy to have you join us. I certainly wish it were under better circumstances. Having a malfunctioning monitor is never a great experience. 

 

Many times we can send products out for repair under the manufacture warranty. However, not all items will allow us to do so. I would be happy to look into this further.

 

To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email address. Thanks!

 

Regards,

 

April|Social Media Specialist | Best Buy® Corporate
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